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Returns and Refunds

Selene Crystals want you to be completely satisfied with your purchase and ensure the returns process is clear and easy. It is very important to us at that we address any concerns our customers may have promptly and fairly.

Satisfaction Guaranteed - Policy 

Gemstones and crystals are unique like everyone of us so will vary in size, shape, colour and pattern. There are no gemstones and crystals that will look exactly alike. However, if you are not satisfied with your purchase, we will be happy to offer you a refund or exchange to the purchase amount of the goods but the cost of shipping the products back to us will be at the expense of the customer.

The goods must be sent back to us using an Australia Post Satchel with Signature on Delivery. We can only process the return once the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Selene Crystals can’t be held responsible for items lost or damaged in the post on their return journey.

We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

Please contact us within 2 days of your order delivery, quoting your order number and reason you are unsatisfied with your purchase. We will advise you of the next steps and work to a resolution. 

Damaged or Faulty Item – Replacement / Refund / Exchange 

We pride ourselves on high quality, durable products that are packaged with extreme care. In the unlikely event that you receive an item that is damaged, faulty or incorrect, please contact us within 2 days of your order delivery, quoting your order number, Request for replacement, Refund, or Exchange and we will advise you of the next steps.

You will need to send the goods back to us using an Australia Post Satchel with Signature on Delivery. This cost will be reimbursed to you if your return is approved. We can only process the return once the goods have been received by us in their original condition, so please include all original packaging and make sure the parcel is securely packed. Selene Crystals can’t be held responsible for items lost in the post on their return journey.

We will process your return within 2 business days of receiving the goods back. Once inspected, we will send you an email to notify you that we have received your returned goods together with the status of your return.

If approved, your refund or exchange will be processed within 2 business days and we will email you the details.

If declined, due to the goods not being deemed faulty, then we will treat the returned goods as a ‘Not Satisfied With Purchase’ return and all conditions mentioned above in the ‘Not Satisfied With Purchase’ section will apply.