Shipping and Delivery

COVID-19 UPDATE

Due to COVID-19, Australia Post and Sendle are experiencing delays processing and delivering parcels due to the high volume of parcels in their delivery network, and as a result, we are unable to guarantee our normal delivery times.

Non-Contact Home Delivery

To help protect the health of you, your family and our delivery partners, signatures for home delivery will no longer be required. With contactless delivery, you, the customer, and the delivery driver won’t need to come into contact, touch a pen or a scanning device. To learn more, visit Australia Post here or Sendle here. 

Where do we ship from? 

Brisbane, Queensland, Australia.

INTERNATIONAL SHIPPING 

We currently ship to some countries via Australia Post. Please contact us if your country isn't listed and we can try to make an arrangement. 

United States & Canada

Small Satchel - up to 500g with tracking: $26.00

Medium Satchel - up to 1kg with tracking: $40.00

Large Satchel - up to 2kg with tracking: $65.00

*These shipping weights are automatically calculated when you add your items to your cart 

New Zealand

Small Satchel - up to 500g with tracking: $20.00

Medium Satchel - up to 1kg with tracking: $26.00

Large Satchel - up to 2kg with tracking: $40.00

*These shipping weights are automatically calculated when you add your items to your cart 

Some items are not available for international shipping due to custom regulations or product weight.

Please note: Delivery may take up to 3 weeks (or longer) due to current the COVID-19 situation.

International customers (outside of AUSTRALIA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 

If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you.

  • ​Incorrect or incomplete address
  • ​Return to sender 

 SHIPPING WITHIN AUSTRALIA

Selene Crystals are grateful for the small business support that Sendle and Australia Post offers us to help us reach customers near and far.

All products and orders are packed by us and dispatched from Brisbane, QLD Australia with a flat shipping rate of $10.95 and free shipping on orders over $75. 

You can choose the Express Post Option sent via Australia Post with a rate of $16.95.

We will do our absolute best to deliver Selene Crystals products to you speedily. All orders will dispatched within 1-3 business days. Allow around 3-5 business days (up to 11 business days suburbs of WA) for delivery but may vary depending on location.

Whilst we will do everything we can to ensure your parcels make it to their destination as quickly as possible, once the parcels are in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.

If you have received a tracking email which informs you that your parcel has been delivered to a secure location such as a POPStores or POPStations, it is your responsibility to collect your parcel from the organised collection point. If you have not received your item within reasonable delivery times please contact us to investigate. If it is returned to us we will charge shipping fees to resend the parcel.

Please note:

If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you.

  • ​Incorrect or incomplete address
  • ​Return to sender
  • ​Failure to pick up from your local post office or POPStores/POPStations