Due to the Victorian Government's COVID-19 lockdown restrictions delivery days may be experienced. We thank you for your patience.
We are continuing to ship all orders without delay, with despatch of orders on the same or next working day. Due to COVID-19, Australia Post and Sendle are experiencing delays processing and delivering parcels due to the high volume of parcels in their delivery network, and as a result, we are unable to guarantee our normal delivery times.
Non-Contact Home Delivery
To help protect the health of you, your family and our delivery partners, signatures for home delivery will no longer be required. With contactless delivery, you, the customer, and the delivery driver won’t need to come into contact, touch a pen or a scanning device. To learn more, visit Australia Post here or Sendle here.
Where do we ship from?
Brisbane, Queensland, Australia.
Do we ship internationally?
We never say Never, but if international shipping is required, please email us direct as we will need to obtain a international shipping quote, depending on the weight of the order, before we can issue you with an invoice.
SHIPPING WITHIN AUSTRALIA
Selene Crystals are grateful for the small business support that Sendle and Australia Post offers us to help us reach customers near and far.
All products and orders are packed by us and dispatched from Ipswich, QLD Australia with a flat shipping rate of $10.95 and free shipping on orders over $60 (wholesale accounts excluded). You can choose the Express Post Option sent via Australia Post with a rate of $17.30. We will do our absolute best to deliver Selene Crystals products to you speedily. All orders will dispatched within 1-3 business days. Allow around 3-5 business days (up to 11 business days suburbs of WA) for delivery but may vary depending on location. See below for an estimated delivery time.
Please note: Whilst we will do everything we can to ensure your parcels make it to their destination as quickly as possible, once the parcels are in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.
Please note: If you have received a tracking email which informs you that your parcel has been delivered to a secure location such as a POPStores or POPStations, it is your responsibility to collect your parcel from the organised collection point. If you have not received your item within reasonable delivery times please contact us to investigate. If it is returned to us we will charge shipping fees to resend the parcel.
Estimated Delivery Time as advised by Sendle
|Sending to||Usually it takes|
|Adelaide||1 to 3 business days|
|Albury||1 to 2 business days|
|Bendigo||1 to 4 business days|
|Brisbane||Next business day|
|Bundaberg||1 to 2 business days|
|Cairns||1 to 3 business days|
|Canberra||1 to 2 business days|
|Central Coast||1 to 2 business days|
|Coffs Harbour||1 to 2 business days|
|Darwin||3 to 5 business days|
|Geelong||1 to 3 business days|
|Gold Coast||Same or next business day|
|Hobart||3 to 7 business days|
|Launceston||3 to 7 business days|
|Mackay||1 to 2 business days|
|Maryborough||1 to 2 business days|
|Melbourne||2 to 3 business days|
|Newcastle||1 to 2 business days|
|Northern Rivers||1 to 2 business days|
|Perth||7 to 10 business days|
|Port Macquarie||1 to 2 business days|
|Rockhampton||1 to 2 business days|
|Sunshine Coast||1 to 2 business days|
|Sydney||1 to 2 business days|
|Toowoomba||Same or next business day|
|Townsville||1 to 3 business days|
|Wollongong||1 to 2 business days|