Shipping and Delivery

COVID-19 UPDATE

We are continuing to ship all orders without delay, with despatch of orders on the same or next working day. Due to COVID-19, Australia Post and Sendle are experiencing delays processing and delivering parcels due to the high volume of parcels in their delivery network, and as a result, we are unable to guarantee our normal delivery times.

Non-Contact Home Delivery

To help protect the health of you, your family and our delivery partners, signatures for home delivery will no longer be required. With contactless delivery, you, the customer, and the delivery driver won’t need to come into contact, touch a pen or a scanning device. To learn more, visit Australia Post here or Sendle here. 

 

SHIPPING WITHIN AUSTRALIA

Selene Crystals are grateful for the small business support that Sendle and Australia Post offers us to help us reach customers near and far.

All products and orders are packed by us and dispatched from Ipswich, QLD Australia with a flat shipping rate of $10.95 and free shipping on orders over $60 (wholesale accounts excluded). You can choose the Express Post Option sent via Australia Post with a rate of $17.30. We will do our absolute best to deliver Selene Crystals products to you speedily. All orders will dispatched within 1-3 business days. Allow around 3-5 business days (up to 11 business days suburbs of WA) for delivery but may vary depending on location. See below for an estimated delivery time.

Please note: Whilst we will do everything we can to ensure your parcels make it to their destination as quickly as possible, once the parcels are in the care of the courier company we are not responsible for their performance. We will monitor, escalate and investigate if any issues arise.

Please note: If you have received a tracking email which informs you that your parcel has been delivered to a secure location such as a POPStores or POPStations, it is your responsibility to collect your parcel from the organised collection point. If you have not received your item within reasonable delivery times please contact us to investigate. If it is returned to us we will charge shipping fees to resend the parcel.

Estimated Delivery Time as advised by Sendle

Sending toUsually it takes
Adelaide 1 to 3 business days
Albury 1 to 2 business days
Bendigo 1 to 4 business days
Brisbane Next business day
Bundaberg 1 to 2 business days
Cairns 1 to 3 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 1 to 2 business days
Darwin 3 to 5 business days
Geelong 1 to 3 business days
Gold Coast Same or next business day
Hobart 3 to 7 business days
Launceston 3 to 7 business days
Mackay 1 to 2 business days
Maryborough 1 to 2 business days
Melbourne 2 to 3 business days
Newcastle 1 to 2 business days
Northern Rivers 1 to 2 business days
Perth 7 to 10 business days
Port Macquarie 1 to 2 business days
Rockhampton 1 to 2 business days
Sunshine Coast 1 to 2 business days
Sydney 1 to 2 business days
Toowoomba Same or next business day
Townsville 1 to 3 business days
Wollongong 1 to 2 business days